Inbox
Waiting workflows that need a person, under Automations.
Tasks is the HITL inbox. It lists waiting runs with a prompt title, catalog id, and waiting-since. It is not a second workflow engine.
Open TasksWhen you use it
Open Tasks when you are on shift to Review inbound leads or other listen hops. Overview’s waiting count is the same population.
Scope
v1: any Operator can act. v1.5 listen assignee (role or group string) filters the inbox; Operators can still act. Admins see a wider scope.
Empty state: “Inbox clear — no workflows waiting for you.”
How it looks in Portal
Automations → Tasks. Toolbar scopes the list. Rows link to /runs/{correlationId}?focus=wait.
If this fails
| Symptom | Cause |
|---|---|
| Run Waiting, inbox empty | Assignee filter, or the wait source is partner |
| Task disappeared after Approve | Expected — the wait is resolved |